From issue to root cause,
with the trail to prove it.
AI-assisted intake, structured root cause analysis, and evidence-gated closure. NCRs and customer complaints in one workflow — the way investigations should run, not the way spreadsheets force them to.
Customer-reported finish defect on shipped batch B-22041 (37 units)
Open them faster.
The friction of opening an NCR is what kills your data quality. AI takes that friction away — and the rest of the form is built for the way investigations actually work.
AI draft assist
Type one sentence describing what happened. AI fills the title, description, source, severity, and suggested category — you review, adjust, and submit. The first ten minutes of every NCR, automated.
ECFC dual-lane timeline
Events, Conditions, and Causes & Factors recorded as a structured timeline — the investigation reads like a story, not a wall of free text. Built for quality engineers, not form-fillers.
Customer complaints, same flow
Customer complaints route through the same pipeline as internal NCRs — same RCA tooling, same evidence gating, same audit trail. One register, one source of truth.
Root cause analysis that holds up.
Three structured RCA tools, native to the NCR workflow — pick the one that fits the failure mode. Every chain of reasoning is preserved, not summarized.
Drill from symptom to root cause.
Five structured iterations. Each 'why' links to evidence and the resulting action — so the chain of reasoning is preserved, not lost in a meeting.
Categorize contributing factors.
Across the standard 6Ms — Man, Machine, Method, Material, Measurement, Environment — visually. Add custom categories, drag causes between branches, export the diagram for your CAPA report.
Model how multiple failures combined.
When you need to model how multiple failures combined to produce the event, the Fault Tree gives you AND/OR logic, intermediate events, and basic causes — built in the editor, no external tooling.
Close with evidence, not promises.
An NCR doesn't close because someone clicked a button — it closes because the evidence is there. Configurable gating, structured action types, and a complete activity history.
Mandatory evidence gating
Configure which fields, attachments, and verification steps are required before an NCR can close. The system blocks closure until evidence is present — no more retroactive paperwork.
Money lost or time lost — both, attributed
Capture cost losses (labor, scrap, penalties, regulatory, reputation, environmental) and time losses (internal labor hours, external NPT) on the same record. Each line attributed to internal or external party so the register reports who carried the impact.
Three action types
Containment for the immediate problem, corrective for the root cause, preventive for related risks. Each with its own assignee, due date, and verification step.
Full activity log
Every status change, comment, attachment, and approval is timestamped and attributed. Auditors see the complete history of how the NCR was handled — not just the final state.
Wired into the rest of your QMS.
From audit findings
Auditors raise an NCR from any finding with one click — the question, evidence, and clause context all carry across.
Into the risk register
Recurring NCRs surface as risk candidates. Link an NCR to an existing risk or raise a new one without leaving the record.
Out to MOC
When the corrective action requires a process or document change, raise a Management of Change record directly from the NCR — the change inherits the cause context.
Document evidence, frozen
Reference a controlled document in your evidence and the link freezes to the approved version in force at the time. Audit reconstruction shows exactly what was used.
Every NCR action lands in one place.
Containment, corrective, and preventive actions don’t live siloed inside the NCR. They flow into the unified Actions view alongside every other action across the QMS — same verification flow, same overdue tracking, same My Actions queue.
Unified register
NCR actions appear alongside audit, MOC, meeting, and FMEA actions in one Mine / All view — no module-hopping to see what your team owes.
Verification, not paperwork
Each action is closed by a single verifier with notes — optionally linked to the meeting where effectiveness was confirmed. The verification record locks to that meeting once it closes, so the audit trail freezes with it.
Frozen closure evidence + recoverable delete
Closure evidence pins to a specific document version, file, or URL — permanent even if the underlying document changes. And an NCR sent to Trash is recoverable for 90 days with one-click restore, including cross-module links and the full History.
Make every NCR a record you'd trust under audit.
Start your 30-day free trial. Open your first NCR, run a real RCA, and see what an investigation trail should look like.