Training Hub

In one sentence

The Training Hub gives every user — full users and Read & Acknowledge users alike — one page that answers three questions: What do I owe? What's coming up? What have I completed?

Email notifications

You'll receive an email when a document is approved with you on its distribution list, or when an internal or external course is assigned to you — directly or because you've been added to a role or group that's on the distribution list. Follow-up reminders fire on a cadence the admin set on each artifact, ending at the cadence's hard stop. See Acknowledgement & training reminders for the cadence options and the audit-trail entries.

This applies to every user with an obligation — full users and Read & Acknowledge users alike.

What's on the page

How items get here

There are three ways something appears in your Hub:

• Documents — you're on a distribution list and the document requires acknowledgement.
• Courses — a manager assigned a course to you by name, or to a role you hold.
• External completions — an integrated LMS pushed your completion in via xAPI. Those land in your Completed list automatically. See Training Reporting & xAPI for how that connects.

Acknowledging a document

From the Pending section, click a document to open it.

1. Read (or skim — that's the team's call).
2. If a quiz is attached, it opens automatically as soon as the document loads, with the passing threshold shown. Owe more than one quiz on the same document? They chain through oldest-first. You can close the prompt and come back via the Take quiz button at the bottom — but it pops again next time you open the document until you've passed.
3. Click Acknowledge at the bottom.

The acknowledgement is recorded against the exact version of the document you read. If a new version ships next week, the document will reappear in your Pending list — your earlier acknowledgement still counts for that earlier version, in audit history. When a quiz version is still outstanding, a later typo-only revision won't quietly clear it: you train on the change that needed training.

Taking a course

Click a course to open the learner page.

• The course content displays inline — usually a document or a file viewer.
• If a quiz is required, the Take training quiz button shows the passing % to clear.
• Your completion status and (if configured) the retrain due date are shown at the top.

Retraining becomes available after the due date. Taking the retrain resets the clock — your previous completion stays in your Completed history with its original date.

What the course-status badges mean

What gets recorded

Every acknowledgement and course completion is stored with three things:

• The exact version of the document or course you completed.
• The quiz version, if there was one, and your score.
• The timestamp.

That makes audit reconstruction simple: "show me everyone who passed the Press 4 SOP at version 3 last quarter" is a single filter.

Training that gates access

Some training items don't just sit in your history — they gate what you can do in the system. If your organization's roles are configured with training requirements, the role's permissions only apply while you have an active, non-expired record for each required item.

What that means in practice:

• An Overdue badge on a course in your Hub may also mean a role you hold is currently dormant — the related permissions won't work until you complete (or re-complete) the course.
• Completing a required course re-activates the role within seconds. There's nothing to ask an admin for.

See Roles & permissions → Training requirements on roles for the full picture from the admin side.

Related

• Training Reporting & xAPI
• Internal courses
• Document training
• Roles & permissions